Privacy Policy

This privacy policy applies to information collected through our website and information collected offline within our service provision at “Solent Visual Impairment Rehabilitation”. “Solent Visual Impairment Rehabilitation” complies with the guidelines set out in the General Data Protection Regulation 2016.  The latest update to our privacy policy is dated 8 April 2024.

We recognise that your privacy is important. This document outlines the types of personal information we receive and collect when you use “Solent Visual Impairment Rehabilitation”, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us. “Solent Visual Impairment Rehabilitation” strive to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our clients and online visitors privacy.

Data Protection

Personal information “Solent Visual Impairment Rehabilitation” holds about you must be:

• processed fairly, lawfully and in a clear, transparent way
• collected for valid reasons
• only used in the way that we have told you about
• up to date and accurate
• retained only for as long as necessary
• processed in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed
• kept securely

Online Personal Information Collection

“Solent Visual Impairment Rehabilitation” collects personally identifiable information from the visitors to our website only on a voluntary basis. Personal information collected on a voluntary basis may include name, postal address, email address and telephone number. This information is collected if you request information from us, subscribe to our email list or request a service or information from us. You may also choose to provide us with additional personal information, if you contact us directly.

Offline Personal Information Collection

Information means any personal data which a person can be identified from. This does not include data where the identity has been removed.  “Solent Visual Impairment Rehabilitation” may collect personally identifiable information from you, including:

  • your personal details including name, address, date of birth, email address, phone number
  • gender
  • personal medical or health information, including past medical history information.

How We Use This Information

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide an in person service: fulfilling rehabilitation services and to provide customer services.
  • when you have provided consent; such as by subscribing to our newsletter or blog (which can be revoked at any time).
  • if necessary to comply with a legal obligation such as; a court order.
  • legitimate interests to provide and improve services.

Data Retention

“Solent Visual Impairment Rehabilitation” retain your personal information only for as long as necessary to provide you with our services. Once information is processed, it is discarded or stored securely in our files. We will retain your contact records indefinitely should you need to see us at some future date. We retain your client records for as long as is needed from the date of your last session with us. However, we will be happy to delete this at your request once the legal obligation has passed.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Personal information received from you will be used only for internal purposes and will not be sold or provided to third parties. Please note we are also required to retain this information to comply with legal and regulatory obligations. We keep data for 7 years as required by HMRC.

If you leave a comment on our blog, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Safeguarding Your Information

We implement a variety of security measures to maintain the safety of your personal information. We have put in place measures to protect the security of your information against accidental loss or disclosure, alteration, unauthorised access, destruction or abuse.

  • Digitally, we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Our online data security policy is available on request.
  • Electronically, we use password protected computers, email programmes and file drives. The passwords are changed regularly. Any cloud services are password protected. All logins and passwords are held securely in a password manager, only the owner of “Solent Visual Impairment Rehabilitation” has access to.
  • Offline your paper data / documents are held in a secure filing cabinet within our office. Only one person, the owner of “Solent Visual Impairment Rehabilitation” has access to this office.

Online Payment Information

The majority of orders use the payment gateway PayPal who have their own security measures to safeguard your personal information. They also have their own separate and independent privacy policies. “Solent Visual Impairment Rehabilitation” employs reasonable administrative, technical and physical measures to maintain the security and confidentiality of any and all PayPal data and information, including data and information about PayPal users and PayPal. When placing an order through PayPal , no financial information is made available to us. We are provided with your name, email and address only. This information is used internally to complete your purchase.

Information Sharing

“Solent Visual Impairment Rehabilitation” does not sell, trade, or otherwise transfer your personal information to outside parties. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Trusted Third Parties: We engage certain trusted third parties to perform functions and provide services to our shop, who also operate their own separate and independent privacy policies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. Example: website domain hosts.
  • Compliance with Law: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Transferring Information Outside the EU

We do not share your data with bodies outside of the European Economic Area.

Third Party Links

On occasion, our website may provide links to third party websites. These third party websites have separate and independent privacy policies and are not under the control of “Solent Visual Impairment Rehabilitation”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Non-Personal Information

Our website collects information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the website and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.

Cookies

We may use cookies on our website to help you personalize your online experience. Cookies are identifiers that are transferred to your computer’s hard drive through your Web browser to enable our systems to recognize your browser. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize the sites pages, or register with any of our site’s services, a cookie enables “Solent Visual Impairment Rehabilitation” to recall your specific information on subsequent visits. You have the ability to accept or decline cookies by modifying your Web browser; however, if you choose to decline cookies, you may not be able to fully experience the features on the website.

Embedded Content from other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Children’s Online Privacy Protection Act

This website is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.

Release of Information

If “www.solent-visual-impairment-rehabilitation.uk” is sold, the information we have obtained from you through your voluntary participation in our website and services may transfer to the new owner as a part of the sale in order that the service being provided to you may continue. In that event, you will receive notice through our website of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make of us.

How You Can Correct or Remove Information

“Solent Visual Impairment Rehabilitation” provides this privacy policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information to us whether online or offline and would like that information deleted from our records or would like to update or correct that information, please click on this link to contact us.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your Data Rights

You have a right of access, a right of rectification, a right to be informed, a right of erasure and a right to restrict processing of your data. Please contact the owner of “Solent Visual Impairment Rehabilitation” who is the named data controller.

  • You may request a copy of your data at any time. Please make such a request via email.
  • If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly.
  • The right to be informed is how keeping you informed with how we use your data and informing you of any changes (outlined in this privacy policy)
  • To delete your data, please contact the data controller.
  • If you wish us to stop storing, using, or restrict the processing of your data, please contact the data controller.
  • Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data be stolen, hacked, lost or otherwise we will contact you immediately. We will give you the details of the data controller dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

GDPR Complaint

If you have any questions about this GDPR & Privacy Policy or how “Solent Visual Impairment Rehabilitation” handles your information please contact the data controller.

Data Controller: Nicola J0nes
Address: 83 Ducie Street, Manchester, M1 2JQ
Telephone: 07551 217221
Email: nicola@solent-visual-impairment-rehabilitation.uk

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office (ICO) www.ico.org.uk

Updates and Effective Date

“Solent Visual Impairment Rehabilitation” reserves the right to make changes to this policy. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the new privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.

Copyright Notice

This website and its content is copyright of “Solent Visual Impairment Rehabilitation” 2024. Reproduction of any kind without prior written permission is strictly prohibited – this includes but is not limited to making copies, distributing, teaching, selling or publishing online or offline whether for personal, educational or commercial use.

To the Terms

Your use of this site indicates acceptance of this privacy policy. If you do not agree to “Solent Visual Impairment Rehabilitation” Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.

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